Print: TMNA Tech Support

JOB TITLE: Technical Support
JOB TYPE: Full-Time
LOCATION: Tacoma, WA

JOB SUMMARY:
TagMaster North America is seeking an experienced Technical Support person to support customers by troubleshooting via phone and email. Experience and knowledge of low watt systems and RFID (Radio Frequency Identification) products is a plus. This is a full time position with excellent benefits and is available immediately. This position reports to the Director of Technical Services. *This position is NOT PC tech support. It is RFID support for access control and security industries requiring knowledge and understanding of binary, Linux command, and Wiegand.*

A TagMaster NA Technical Support person:
•Will become an expert in the use and configuration of TagMaster products
•Handles and resolves customer calls and emails
•Follows up on new installations, Demo and Loaner units, and technical support calls
•Represents TagMaster NA and its products in a professional manner
•Qualifies customer bug reports and produces repeatable cases
•Interacts with developers to ensure problem resolution
•Deliver on-site installations
•Test new releases and perform light IT tasks
•Provide technical support at trade shows as requested by Sales and Marketing staff

KEY RESPONSIBILITIES:
•Educates customers on products, installation, and pertinent technical information
•Maintains relationships with technicians and installers
•Log customer issues into CRM system and track resolution
•Wires readers, makes cables
•Contacts customers for shipping information and support issues
•Processes orders and ships products
•Receives products and inventory
•And other miscellaneous tasks

QUALIFICATIONS:
•A minimum of two years’ experience in technology service and product support (hardware and software)
•BA/BS degree in technical subject (or an equivalent combination of education, certification, training and/or experience with access control and/or Parking Access)
•Must have strong organizational skills and pay close attention to details
•Ability to quickly engage in situations, assess alternative courses of action, anticipate issues and implement programs and tactics to drive effective change
•Possess critical thinking and problem solving skills
•Ability to multi-task and quickly change from one task to another
•Excellent verbal and written communication skills for phone and e-mail support as well as working as part of a team
•Familiar with operating systems such as Windows and Linux
•Experience with operation and connectivity of networking devices (i.e. hubs/routers/modems/switches)
•Knowledge of RFID systems is a plus.

ADDITIONAL REQUIREMENTS:
•Must be legally eligible to work in the United States
•Travel and fieldwork, including international travel, may be required. Therefore candidate must possess, or be able to acquire, a valid U.S. passport.
•Must be able to use public transportation for business travel
•Must be available to work at the TagMaster North America office located in Tacoma, Washington
•Candidates must present themselves professionally, both in appearance and verbally
•Must be able to understand instructions given in English, both verbal and written
•Must be able to lift 50 lbs

TERMS:
Salary Position, Commensurate with Experience ∙ Bonus based on company and individual performance ∙ Dental Insurance ∙ Paid Vacation/Sick

If you are a self‐starter and like working in a fast‐paced, dynamic environment, we would like to hear from you.

Principals only. No recruiters please. DO NOT contact us with unsolicited services or offers. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Relocation package is offered for this position but interviews are conducted onsite and in person.

Print: TMNA_TechSupport

Copyright by TagMaster North America, Inc. 2017